Refund Policy

Last updated: August 2026

At KIDVERSE, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition
• With all original tags attached
• In original packaging

Items that are damaged, soiled, or altered will not be accepted for return.

2. Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Items marked as final sale

3. Exchanges

We offer exchanges for different sizes or colours, subject to availability. Please contact us within 14 days of receiving your order to initiate an exchange.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method for returns.

6. Defective or Wrong Items

If you received a defective or incorrect item, please contact us immediately with your order number and a photo of the item. We will arrange a replacement or full refund at no extra cost.

7. Contact Us

To initiate a return or refund, please reach us via our Contact page.